Versa 2 screen has gone dark

[Swappett]

My fitbit screen has gone dark and even after charging us not working.  Somehow the app is accessing my info

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Swappett.

Thanks for the details shared in your post. I appreciate your efforts and recommend following our complete troubleshooting instructions including a restart in Why isn't my Fitbit device's battery charging? I also recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

Hope this helps. 

[udaydream2]

Me too! ...ever since the most recent update, my Versa 2 in not working properly.  I have contacted support several times and the best I received was a coupon to go buy a new device.  My Fitbit is one and a half years old!

[Glowheel]

My screen went black today as well. Trying to figure out how to fix it 

[Hollywood76]

My screen went black today! Anybody able to get that fixed???

[Farbfit]

My Fitbit versa lite went dark today as well.

[Chelmsing]

I’m having the same issue, except it is my clock face only. I’m still getting text message notifications, and sometimes can get

to my other apps, but I wear a watch for the time, which I cannot get. 

I had this happen before, and fixed it by removing the device and adding it again, but this time, it isn’t working. It finds the Fitbit (Versa 2) but then cannot connect. It continues to cycle through and gives me an option to retry or to abort. The retry keeps me going in a circle. 

Now, I not only don’t have a watch that tells me time, but it isn’t added in my Fitbit app to track anything.

[Swappett]

Mine came back after trying various charging ports. Same thing happened when I was in Hawaii a few months ago. Magic!

Sent from my iPhone

[Gigieric]

My watch screen is dark too and it is totally updated, please let me know any other way to fix this thank you

[Gigieric]

Somehow it is back to working now! Phew!!

[Swappett]

Mine too!! Double phew!

Sent from my iPhone

[Glowheel]

Reset got it back working

Gloria
Sent from my iPad

[Glowheel]

Reset by pressing button 10 seconds

Gloria
Sent from my iPad

[Chelmsing]

It is fixed today, so there must have been another update.

[LiliyaFitbit]

Hi everyone. For all of you who are new to the Fitbit community, welcome. 

Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried. I understand how you are feeling, your feedback and comments are greatly appreciated. I am glad to hear that some of you were able to resolve the issue. 

If you continue experiencing this issue and have already followed our tips including a restart in this help article and tried to switch to a Fitbit clock face, I recommend getting in touch with our Support team if you haven't done so already. They should be able to look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone. I know they will do their best to help you and provide you options based on the Fitbit Warranty.

See you around.

[udaydream2]

I was one of the unlucky ones who was unable to resolve this issue.  Additionally, my Fitbit is 1 ½ years old, and thus just out of warranty.  😢

[Ginger46]

Same!!!!

[Ginger46]

Tried reset...nothing!!

[Ginger46]

My Versa 2 is also 1-1/2 years old and just went black on June 16th. I am frustrated and feel really naked without it!!!

[Gigieric]

That is awful! So sorry!!