Versa 2 screen is acting odd

[stacyylynne]

Since yesterday my Versa 2 screen has been unresponsive. It’s still tracking my steps/calories/heart rate but i can’t turn off my alarms or select any apps. I also catch the screen moving around on its own such as my notifications showing halfway on the screen or being stuck on the app menu.

i have already held the button down to do a factory reset about 6 times and changed the clock face to a Fitbit face and nothing is working. Is my watch done for? 😞

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @stacyylynne. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[katlong333]

I've been having the same issue. I did a full reset and it helped except now I can swipe down to see my notifications. I can swipe every other way just not pull my notifications down.

[MarreFitbit · Accepted solution]

Hi there, @katlong333. Welcome on board. Thanks for already trying to troubleshoot the issue with your Fitbit device.

If you haven't done so yet, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.