Versa 2 screen is acting odd

[Jindo]

Versa 2 started acting strange last night.  I could swipe right to left, but not left to right.  Also can't select anything from top left of screen (I click on icons but no response).  Other parts of screen respond to touch inconsistently.

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Jindo 

Try restarting your Versa 2 to see if that helps. Just press down and hold the button on the Versa 2 until you see the Fitbit Logo then release the button. You’ll feel the Versa 2 vibrate indicating that the restart is complete. Check the Versa 2 now to see if the screen touch/response issues improved. 

If it still hasn’t improved you can try changing the clock face to see if that helps. You change the clock face by going through the Fitbit App: https://help.fitbit.com/articles/en_US/Help_article/2311.htm. Preferably change it to one made by Fitbit to see if that helps. 

😃 I hope this gives you the answer to your screen issues. Please let me know how it goes.

[Jindo]

Howdy,

I tried restarting the watch as you suggested, also tried changing clock face to another clock face by fitbit, and then tried restarting again.  Sadly nothing worked.  The clock face seems to respond to touch, but the swipe left to right still doesn't work.  And the apps don't respond in 3 of the 4 quadrants - bottom right is the only part that seems to respond if tapped.  Though even that corner is somewhat glitchy.  The watch almost acts as if the processor is flipping out (I'm not a tech savvy person so apologies if that's not quite the right way to say it).  No physical damage to watch recently that would be the cause.  Noticing a lot of Versa 2 issues in the forum.  Was there a software push recently?  Anyway thank you for trying to help!  Maybe I need to try factory reset?

[SunsetRunner]

Hello @Jindo 

If you want to perform a factory reset to give that a try I suppose it wouldn’t hurt. You will erase all data from the watch and your notifications settings will have to be reset up. But after your Factory reset I’ll instruct you how to set your Versa 2 up as a new device again. You won’t lose your data you’ve collected because it is stored on the Fitbit Servers. But you will however lose all data after the final sync so make sure you successfully since one more time before you begin the process.

Here is how you Factory reset your Versa 2: 

• Swipe left from your Versa 2 home screen until you find the Settings icon (gear). Tap it.
• Scroll down to find About.
• Tap it and select Factory Reset.

Here is how you set up your Versa 2 again as a new device. Please follow these instructions carefully: 

1. Remove the Versa 2 from the Bluetooth settings. (If your using Android tap unpaid. If On iOS tap the blue information icon then tap forget this device) If your Versa 2 is not showing on your Bluetooth at all proceed to step 2
2. Turn off other nearby Bluetooth connections.
3. Check if your Fitbit App is updated
4. Log out of your  Fitbit app and reboot your phone.
5. Restart your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Log back into your Fitbit app as you normally would with your email address and password, tap your profile picture then scroll down and tap Set Up a Device.
7. Select the Versa 2 and follow the onscreen instructions. When asked if you want to replace the Versa 2 say yes.

If your still experiencing issues I’d recommend calling Fitbit Customer Service. Your watch is only 8 months old so it’s still under the one year warranty. Here’s how to reach them: 

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)

More information can be found here: https://myhelp.fitbit.com/s/support?language=en_US

😃 I’m hoping a factory reset refreshed everything. Please come back and let me know how it went. 

[Abm3273]

HI. I am having similar issues with the screen being unresponsive. I can't swipe bottom to down to see notifications (only quickly when they first show up) but more annoyingly (at least for me) is that top right corner isn't working which makes ending my daily workouts impossible (clicking on checkered flag).

I've tried the solutions listed here--restart, changing clocks but think my screen is dying and I am about 11 months into this device. Do we really think a factory reset is going to fix the issue?? I am skeptical given the amount of posts on this topic...

[SunsetRunner]

Hello @Abm3273 

A factory reset is something the original poster wanted to try. They have not responded back so I’m unsure if it solved the issue. They may have opted to contact Fitbit Customer Service instead. If you have tried multiple troubleshooting tips to resolve the issue then contacting support is the only advice I can offer. I had all of the most recent updates (both software and firmware) and I’m not experiencing any issues so I can’t comment on why this might be happening. 

[Abm3273]

Got it. Thanks for responding.

LMC

[Jindo]

Oh I forgot about the warranty.  Or maybe I thought I had the watch longer.  I will have to call customer support, haven't tried the factory reset yet.  Is customer support 24/7?  Or certain hours?

[Jindo]

Disregard the question about 24/7.  I checked the link you provided.  🙂

[SunsetRunner]

😉 Let me know how it goes @Jindo