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Versa 2 screen is acting odd

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‎07-28-2023 11:06 - last edited on ‎07-29-2023 08:56 by Fitbit Moderator

‎07-28-2023 11:06 - last edited on ‎07-29-2023 08:56 by Fitbit Moderator

My Versa 2 was not auto tracking so I installed the updated software. Now the screen vibrates and will not accept any attempts to go to the apps. I contacted support and was told since it was out of warranty they couldn't help. It is only 18 months old. So with the updated software the Versa 2 is worthless.


Moderator Edit: Clarified subject

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‎07-29-2023 01:47

‎07-29-2023 01:47

Hi @ricklal - if you already did a watch restart and that didn't help, a factory reset might resolve it. You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support for help with that.

It doesn't happen that an update is not properly installed, so it will need to be setup from scratch again.

Author | ch, passion for improvement.

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‎07-29-2023 08:57

In response to Guy_

‎07-29-2023 08:57

Hi there, @ricklal. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thanks for your help and advice!

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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