Versa 2 screen is corrupted

[Billybigpotatoe]

My Versa 2 has just started going crazy - screen corrupt, looping, vibrating and getting a little warm to the touch.  I have tried recharging it - to no avail.  I have seem similar reports online but no evidence of a fix.  I took a video to help ishow the problem.  https://www.billybigpotatoes.com/fitbit-fail/

Moderator Edit: Clarified subject

[EdsonFitbit]

Welcome to the Fitbit Community, @Billybigpotatoe.

Thank you for the information provided and for the time you spent trying to resolve the issue with your Fitbit Versa 2.

To evaluate this situation, I created a case with Customer Support. Please check your inbox over the next days. They will let you know how to proceed as soon as possible.

If you have any question, please let us know.

[Billybigpotatoe]

Still not resolved I feel like I am in a support bot loop. Was considering buying a new one but nervous it will not last.  Support really is not helping my confidence.

[EdsonFitbit]

Thanks for the update, @Billybigpotatoe.

I'm pretty sure that our team will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

See you around.