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Versa 2 screen is corrupted

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‎01-29-2022 12:14 - last edited on ‎01-31-2022 07:14 by Fitbit Moderator

‎01-29-2022 12:14 - last edited on ‎01-31-2022 07:14 by Fitbit Moderator

The screen has dimmed and is flashing and going pixilated 

 

Moderator Edit: Clarified subject

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‎01-31-2022 07:43 - edited ‎08-08-2023 11:59

In response to Guy_

‎01-31-2022 07:43 - edited ‎08-08-2023 11:59

Hi there, @DomB @jen75033. Welcome to the Community Forums.

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎01-29-2022 14:12

‎01-29-2022 14:12

mine just started doing this yesterday too and the screen will periodically go black. I haven't been able to get it to back to a normal screen

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‎01-29-2022 23:26

In response to jen75033

‎01-29-2022 23:26

@DomB, @jen75033  - just in case there is an OS problem try Shutdown from the watch Settings, About menu.

Wait 10 seconds before placing on the charger to restart it and charge it.

 

Make sure the watch is not in Sleep or Don not disturb mode in the Quick Settings [pull down from the tope edge of the watch and then again and click on the 2 whits bars]

Author | ch, passion for improvement.

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‎01-31-2022 07:43 - edited ‎08-08-2023 11:59

In response to Guy_

‎01-31-2022 07:43 - edited ‎08-08-2023 11:59

Hi there, @DomB @jen75033. Welcome to the Community Forums.

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes