Versa 2 screen is glitching and it stopped tracking information

[mngomane]

I have previously reached out for help regarding my FitBit Versa 2 which is 10 months old - the screen is not responding to touch and it randomly goes off and just shows the FitBit logo and stops recording any information. Sometimes the screen flickers a white light or black and white. I have tried the suggested steps to reset it several times however the issues keep repeating. The watch is no longer serving its purpose because I am missing out on points with Vitality as a result of the watch not working. Please assist!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @mngomane, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of your Fitbit Versa 2 glitches, doesn't respond to touch and it stopped recording your information. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

Finally, monitor your watch and see if the issues get fixed.

Keep me posted on the outcome.

[JuanJoFitbit]

Hi @Rachel37, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 won't vibrate when it receives notifications from your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch and see if the issue gets fixed.

Keep me posted on the outcome.