Versa 2 screen is not responding

[pratako5]

My Fitbit versa 2 screen is not responding with tap or touch. I have restarted the device multiple times, change the clock face still not responding. Help please!

Moderator edit: clarified subject.

[Guy_]

Hi @pratako5 - this can be a watch fault, especially if it got wet recently.

If it hasn't you can try syncing and a factory reset with the button, as you can't use the settings.

But you will have to set it up again and may not be able to if the factory reset fails (it can, especially if there is a fault) or you live in the EEA and won't have access to all clocks in the gallery anymore.

This drastic measure probably won't resolve the fault if it is indeed a watch hardware issue.

[ManuFitbit]

Welcome to the forums @pratako5. 

Thank you for sharing with us the inquiry regarding this issue that your Versa 2 is experiencing.

If you unlinked the device from the phone, please make sure to follow the steps listed in this help article:

How do I set up my Fitbit device?