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Versa 2 screen is not responsive

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‎04-13-2020 08:45 - last edited on ‎04-15-2020 17:52 by

‎04-13-2020 08:45 - last edited on ‎04-15-2020 17:52 by

Hi Fitbit, 

My Versa 2 device is not responsive even though the green heartbeat tracker light is still on and my iPhone app is still tracking the steps. 

• it does not show up when I press the side button
• it does not show up when I tilt my wrist towards me

• it shows up again randomly and doesn’t show up again. 
• I restart the device and it’s the same result 

please help.

regards. 

 

 

Moderator edit: subject for clarity and label 

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‎04-15-2020 17:50

‎04-15-2020 17:50

Welcome to the Fitbit Community, @andln. I am sorry for the delayed response.

 

I've moved your post to Versa Smartwatches board because it's more related to the topic.

 

I appreciate your participation in the Forums and sharing that your Versa 2 screen is not responsive. I am glad to assist you with that. Thank you for providing the additional details, I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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