Versa 2 screen is not working

[Deddelita]

Hello. I have a similar problem.

But I can't see anything at all. I hope that it can be fixed.

Deddelita

 Moderator Edit: Formatting.

[AndreaFitbit]

Welcome to the Fitbit Community, @Deddelita. I'm sorry to hear that you can't see anything on your Versa 2 screen. Thank you for adding a picture of your watch. I'll be happy to assist. 

Please restart your  device with the instructions of help article: How do I restart my Fitbit device? and change the clock face with: How do I change the clock face on my Fitbit device?

[NancyB]

@Deddelita Does your screen feel like it’s tightly secure? My Versa 2 looked exactly like yours when the screen became slightly loose. I used a knife around the edge of the screen to lift it off then reseated the connections & reglued the screen in a last ditch effort to fix it. It worked great but here I am 1 yr later w/my left button no longer working so I suspect the connections underneath are loose again. 

[Deddelita]

Hello Andrea! Thank you for your response.

I've tried to restart and it doesn't work. The screen of my fitbit is now totally black. I've tried to go to gallery aswell but it says I don't have Internet which I know I have. And so can't change clock.

But the fitbit still works. I can se in the app how it reads my daily steps and sleep cycles.

Thank you

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Hello Nancy!

Thank you for your reply. Unfortunately my screen is still stuck and I have nothing to do. And now it has gone totally black. 🤷‍:female_sign:

[AndreaFitbit]

Thanks for getting back to us and for your advise @NancyB. Have you tried cleaning around the button with a tooth brush, canned air to remove the extra dust?

Thank you for following the advised troubleshooting steps @Deddelita. Please fill up this form with all the needed information. Our Team will reach back to you afterwards. 

[NancyB]

@Deddelita My button doesn’t work at all but still syncs w/app & tracks info ok. I’ve cleaned the entire thing & tried everything.

I blame it on defective glue around the screen which over time, degrades & loosens the connections underneath. 

[AndreaFitbit]

Thanks for getting back to us and for following advised troubleshooting steps @NancyB. I'll be glad to continue assisting you.

I understand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.