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Versa 2 screen is unreadable

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‎12-10-2021 16:19 - last edited on ‎12-11-2021 03:52 by Fitbit Moderator

‎12-10-2021 16:19 - last edited on ‎12-11-2021 03:52 by Fitbit Moderator

My Versa 2 screen became so dim today I really can’t see what’s on it, no clock or anything else. I have tried a hard restart and it got worse. This Fitbit is only 2 yrs. Old. HELP!

 

Moderator Edit: Clarified subject

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‎12-11-2021 03:55 - edited ‎06-23-2024 06:37

‎12-11-2021 03:55 - edited ‎06-23-2024 06:37

Hi there, @Pennylou1955. Thanks for stopping by and already trying to troubleshoot the issue with your Versa 2.

It seems that you've set your Versa 2 into Sleep Mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-11-2021 03:55 - edited ‎06-23-2024 06:37

‎12-11-2021 03:55 - edited ‎06-23-2024 06:37

Hi there, @Pennylou1955. Thanks for stopping by and already trying to troubleshoot the issue with your Versa 2.

It seems that you've set your Versa 2 into Sleep Mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer