Versa 2 screen is unresponsive

[SunsetRunner]

My Versa 2, which I got in September 2020, suddenly quit swiping right or left for me to look at my apps, and it won't swipe up or down so I can look at notifications. It still tracks steps, heart rate, etc. I thought about trying to do a hard reset, but I can't even get to the setup screen. Has anyone ever had this issue? Any ideas on a fix?

Moderator Edit: Clarified subject

[Chrisporter27]

This just started happening to me today.  Same watch and I bought it last year.

[MarreFitbit · Accepted solution]

Hi there, @Chrisporter27 and @SunsetRunner. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2 smartwatches. I appreciate you tried to solve this issue before reaching out. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

[SunsetRunner]

I have done both of the suggested fixes numerous time, and nothing works. 

[MarreFitbit]

@SunsetRunner I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[SunsetRunner]

We’re you able to get it fixed? Nothing helped with mine, so I called customer support. I will have a replacement on Wednesday. Fitbit customer support is so much better than Samsung’s and Fitbit stands behind their warranty.

[AMS_GetMoving]

Display totally dark. Fitbit is charged 100% and receiving information to the app. 

Can't see the screen on the Versa 2, to do anything. 

Totally dark, no clock etc..

[MarreFitbit]

@SunsetRunner I'm glad to hear that our Support Team solved your issue. 🙂 

@AMS_GetMoving Thanks for stopping by in the Community Forums. To solve your issue, I'd recommend following the recommendations I've posted here. 

Hope that does the trick for you.