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Versa 2 screen is unresponsive

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‎06-22-2020 09:44 - last edited on ‎06-24-2020 15:48 by Fitbit Moderator

‎06-22-2020 09:44 - last edited on ‎06-24-2020 15:48 by Fitbit Moderator

My versa 2 fitbit watch is not working, the screen is black and I cannot connect or sync to my fitbit app. I can swipe to see the apps, but the apps will not open; therefore I cannot restart my fitbit.  Nothing is working, what do you suggest.

 

Moderator Edit: Clarified subject

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‎06-24-2020 15:51 - edited ‎09-23-2023 12:14

‎06-24-2020 15:51 - edited ‎09-23-2023 12:14

Hello there @JR1234, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's screen behavior. I'll be glad to help you.

Please try restarting your Versa 2 as by holding the back button for 10 seconds. Let go of the buttons.

If the issue persists, let's then try a factory reset: 

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-24-2020 15:51 - edited ‎09-23-2023 12:14

‎06-24-2020 15:51 - edited ‎09-23-2023 12:14

Hello there @JR1234, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's screen behavior. I'll be glad to help you.

Please try restarting your Versa 2 as by holding the back button for 10 seconds. Let go of the buttons.

If the issue persists, let's then try a factory reset: 

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes