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Versa is turning off

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‎06-22-2020 17:06 - last edited on ‎06-24-2020 15:25 by Fitbit Moderator

‎06-22-2020 17:06 - last edited on ‎06-24-2020 15:25 by Fitbit Moderator

Over the last two days I have been having trouble with my Versa staying on.  Its fully charged.  When it does come back on It only stays on for about an hour (max).  Ive tried turning it off (then it had trouble turning back on).  It will only turn on if its put back on the charger, but it says its at 100%. Ive made sure there are not any updates needed. Im at a loss.  Any suggestions or anyone else having similar trouble?

 

Moderator Edit: Clarified subject

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‎06-24-2020 15:29 - edited ‎09-23-2023 12:15

‎06-24-2020 15:29 - edited ‎09-23-2023 12:15

Hello there @Snhukl, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior. I'll be glad to help you. 

I've seen that you contacted our Support Team after posting here and they are helping you now. Please stay tuned to your inbox.

In the meantime, I'd like to recommend restarting your Versa as described here: How do I restart my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-24-2020 15:29 - edited ‎09-23-2023 12:15

‎06-24-2020 15:29 - edited ‎09-23-2023 12:15

Hello there @Snhukl, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's recent behavior. I'll be glad to help you. 

I've seen that you contacted our Support Team after posting here and they are helping you now. Please stay tuned to your inbox.

In the meantime, I'd like to recommend restarting your Versa as described here: How do I restart my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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