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Versa 2 screen issue

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‎02-27-2020 21:36 - last edited on ‎02-28-2020 13:03 by

‎02-27-2020 21:36 - last edited on ‎02-28-2020 13:03 by

My Versa 2 was purchased for me as a Christmas gift. It was working great and about two weeks ago it now turns off and on on it’s own and my touch screen doesn’t work. Also the side button often times won’t turn the screen display on. Any ideas of what to do? I have the turned the product on and off many times to try to reset it but it is not helping anything. 

 

 

Moderator edit: subject for clarity

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‎02-28-2020 13:02

‎02-28-2020 13:02

Welcome to the Fitbit Community, @keanderson3. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa 2 screen. Thank you for your efforts to resolve this by performing a restart. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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