Versa 2 screen issue

[Taekwondomaster]

My Fitbit Versa 2 started having screen problems last night the screen is 2/3 covered by this white color. I've tried changing my clock and tried doing a factory reset. I've been taking good care of it and I've only had this watch since late December.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Taekwondomaster.

I am sorry to hear your Versa 2 screen is not working properly. I am here to help. Thank you for taking care of your watch and for trying to resolve this by changing a clock face to Fitbit designed clock face and doing a factory reset.

I would like to confirm if you've tried to do a restart by following these steps: How do I restart my Fitbit device?

Let me know how it goes, I'll be around.  

[Taekwondomaster]

Hello thanks for the tips you gave but my Fitbit versa 2 still isn’t working.

[LiliyaFitbit]

Hi @Taekwondomaster, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.