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Versa 2 screen issue

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‎06-19-2021 07:55 - last edited on ‎06-19-2021 10:03 by Fitbit Moderator

‎06-19-2021 07:55 - last edited on ‎06-19-2021 10:03 by Fitbit Moderator

My Versa 2 screen remains black when I push the button to activate it. If I hold the button longer, it vibrates and “exercise” appears but I cannot do anything with that. I held the button longer to try a factory reset, but saw nothing on the screen. Now when I push the button a red circled x appears with “data not cleared sync and try again.” The fitbit is connected by Bluetooth to my phone. It is 13 months old. I charged it so it is fully charged.

 

 

Moderator edit: updated subject for clarity

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‎06-19-2021 10:03 - last edited on ‎02-10-2025 11:09 by Fitbit Moderator

‎06-19-2021 10:03 - last edited on ‎02-10-2025 11:09 by Fitbit Moderator

@LACarl57 Welcome to our Fitbit Community. Regarding the black screen issue that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

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