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Versa 2 touch screen isn't working

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‎06-18-2021 08:22 - last edited on ‎06-19-2021 10:00 by Fitbit Moderator

‎06-18-2021 08:22 - last edited on ‎06-19-2021 10:00 by Fitbit Moderator

My Versa 2 is (mostly) unresponsive to touch. I can't seem to be able to swipe, or tap something like starting a workout.

 

Even if I do get a workout started, by the end I am unable to tap the pause and finish buttons.

 

Also occasionally it gets phantom touches, thinks I am touching it repeatedly and buzzes in response over and over. Quite annoying.

 

I have tried resetting several times as well as changing the clockface and the issue persists. Is there any other option?

 

Moderator Edit: Clarified subject

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‎06-19-2021 10:09 - edited ‎01-07-2024 07:42

‎06-19-2021 10:09 - edited ‎01-07-2024 07:42

Hi there, @Russ101. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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