Versa 2 stopped receiving notification

[Samy2]

I have a new Versa 2 that I have been using for a week. All of a sudden this morning it stopped receiving notifications. The app said that the tracker needed to be updated. Even after the update, there are no notifications. I've tried reconnecting Bluetooth and also the test call feature but nothing. The sleep mode and do not disturb modes are also off. help!

[EdsonFitbit]

Welcome to the Fitbit Community, @Samy2.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[SOSwolf]

Hello, I have same problem since my android phone update. 

[EdsonFitbit]

Welcome to the Fitbit Community, @SOSwolf.

It seems that you've created a case with Customer Support. They will get in touch with you as soon as possible. Please keep an eye on your inbox.

See you around.

[SOSwolf]

I tried but I had an answer that support adress not working anymore.

So no, I'm not in case with support.

Can you help me or explain them problem?

[EdsonFitbit]

Thanks for your response, @SOSwolf.

I noticed that Customer Support has provided a response to your case recently. If after following their troubleshooting steps you still continue having difficulties, please let them know in order to get further assistance.

Have a nice day.

[Samy2]

I reported this issue last week and the customer support sent me steps which fixed it. Today I am having the same issue again. This is very problematic.  Do I have to remove and reconnect the fitbit and app every few days to get notifications? This is frustrating