Versa 2 screen locked on Source

[SunsetRunner]

My Versa 2 stuck on “source “ “output” screen pin in the back doesn’t work

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @SunsetRunner 

Apparently this is something very uncommon. Look here for more information: https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-stuck-on-Source-screen/m-p/4413420#M208973. I would try restarting your Fitbit Versa 2 first to see if that resolves the issue. Just press and hold the button on the side of your Versa 2 and continue holding it down until you see the Fitbit Logo then release the button. You should feel the Versa 2 vibrate indicting the restart is complete. If restarting your Versa 2 fails there are other troubleshooting tips on the link I provided. But I wouldn’t recommend the straight pin to the small hole tip given in that link! Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Don’t attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. I would discuss that directly with Fitbit customer service before I’d do anything like that.
I’m hopeful a simple restart works. If the problem persist I’d contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner and thank you for your assistance @SunsetRunner. I'm sorry to hear about your Versa 2 screen.

I noticed that you already got in touch with our Support Team and received assistance.

Keep on visiting the forums.

[SunsetRunner]

Thank you!

Sent from my iPhone

[AndreaFitbit]

Hi @SunsetRunner. Thanks for getting back to us and you're very welcome.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a nice day.