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Versa 2 screen not responding to touch

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‎04-24-2020 15:27

‎04-24-2020 15:27

I just purchased my versa 2 in November 2019 and it was working fine but now it doesn’t swipe at all. I tried restarting it and also plugging it in and nothing seems to work. Is there a warranty I could submit?

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‎04-26-2020 11:08 - last edited on ‎05-24-2024 15:20 by Fitbit Moderator

‎04-26-2020 11:08 - last edited on ‎05-24-2024 15:20 by Fitbit Moderator

Hi @Jak110693. Welcome on board! I'm sorry for the delayed response.

Thanks for letting me know about your Versa 2 and the steps tried on your own. Nice way to start! I got in touch with our Support team on your behalf and I was told that you already have a case created with them. Apparently they sent you an email with further details, so make sure to check your inbox. For any warranty-related inquiry, please check our warranty policies here.

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