help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-27-2021 23:30 - last edited on ‎10-28-2021 10:19 by Moderator Alum

‎10-27-2021 23:30 - last edited on ‎10-28-2021 10:19 by Moderator Alum

My Versa 2’s screen suddenly shut down but when I pressed the left bottom I felt the vibration It was 50% charged 

I pressed a long press to restart it and then it doesn’t respond and doesn't want to open again. 
I press a long press for 10 seconds then another one for 3 seconds I can feel a one vibration 

 

 


Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-28-2021 10:21

‎10-28-2021 10:21

Hi, welcome to the Fitbit Community forums, @MarinaRBibawi.  

 

Thank you for sharing all the details regarding the inconvenience that you've been experiencing with the Versa 2 watch and the troubleshooting steps that you already tried. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes