Versa 2 stopped working

[erinekeeley]

My Versa 2 just stopped working, out of the blue, totally at random. I placed it into its charger as I've done a million times before....and it would not charge. It did not turn on. It only stayed Off and it doesn't do anything at all now. My Charge 4 also broke and at this point, I am not spending another cent on anything Fitbit. Overpriced garbage. 

Moderator Edit: Formatting

[CindyMFitbit]

Welcome to the Community Forums @erinekeeley. 

Thanks for the details shared in your post. I understand where you're coming from and I appreciate the feedback provided about the experience with your Fitbit devices. 

If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device?  and let me know how it goes. Such article includes a restart process which can be really helpful for this situation. 

Catch you later.

[KarlShu]

Good afternoon Cindy. I had a similar issue to the problem erinekeeley had. I was in the middle of my morning jog and my Versa 2 stopped responding. I would touch the screen and nothing would happen. The additional issue with mine was when I took it off, I noticed the green light on the back continued to flicker after I set it down. I hooked it up to the charger and nothing happened. No response on the screen, continuous flickering green light. As the day went on I attempted to reset it multiple times with no response... until I got home from work. Figured I would attempt another reset. This time it restarted and is working like it should. Has anyone else reported a similar condition with the Versa 2 (or other series for that matter)?

[CindyMFitbit]

@KarlShu Welcome! It's great to see you around. 

Thanks for taking the time to share what you've experienced with your Fitbit Versa 2. I appreciate your findings and workaround. As per the details shared in your post, it seems that just the display stopped flashing on your device, but it decided to work after the several restarts that you tried.

We have received some reports about these kind of difficulties with the Fitbit devices, and for that reason we suggest some troubleshooting steps, so it's great to hear that your device is working again as it should. 

See you around. 

[christina.ferri]

This happened to me today too! Watch isn’t even 2 years old and that can’t do anything for me?!

[Sinplysweet1205]

Hello Cindy 

My versa 2 stopped working also. Yesterday it was frozen on the logo and I did the reset by pressing the side it didn’t work instead it went totally black and the green lights in the back are off. The thing is that the battery was at 49% so I don’t see it being a battery problem. I still put it to charge hoping it would turn on but it’s still not working. 

[christina.ferri]

The exact same thing happen to me yesterday as well! When I contacted CS they basically told me there is nothing they can do. Not happy about it. My watch is only 1.5yrs old. 

[KarlShu]

Cristina.ferri, Sinplysweet.1205: my is working again. Don't know what changed to make in reset after multiple unsuccessful attempts. My watch is only a couple of month's old. 

When it went blank I looked at the app on my phone it showed the battery was at 74% (last sync before the device failed). So it is not a battery issue for me either, in my opinion. The continuous flickering green light has me curious.

Cindy, you mentioned troubleshooting steps. Are they posted anywhere?

[CindyMFitbit]

Welcome @christina.ferri and @Sinplysweet1205 It's nice to see new faces around! Hi @KarlShu Thanks for your response. 

@Sinplysweet1205 I appreciate the details shared in your post and if you already tried restarting your device and the issue persists, I'd recommend contacting our Support Team, I know they will be glad to help you out and provide a solution. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there.

@christina.ferri  Upon checking with our Support team I was able to confirm that you already contacted them and since you exhausted all the troubleshooting with them and your device didn't respond, they decided to review the warranty. If your original device is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.

@KarlShu I appreciate your findings and workaround, it's great to hear that it worked for you. You can find the suggested troubleshooting for this issue on this post. 

See you around.