Versa 2 screen not working

[Jenniferw0107]

Hi! The screen displays source/output. I can still get messages, see incoming calls, notifications, my steps, etc....my problem is the darn thing is stuck on the source function and I can't go to my home screen or swipe to get anywhere else. I have tried to do a factory reset, shutting down.....all that. When I press and hold the 1 side button my screen just goes black. The logo doesn't display like it does when powering down or starting up. I'm not sure if its under warranty or anything, but I'd really like to fix this issue and not spend a lot of money on a new one.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jenniferw0107.

I am sorry to hear about the frustration this situation has caused. I appreciate your efforts and the additional details and recommend doing the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Looking forward to hearing back from you.

[Jenniferw0107]

Hello, I tried restarting it and nothing. Fitbit logo doesn't show up, screen just goes black.

[LiliyaFitbit]

Thank you for your reply, @Jenniferw0107.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.