Versa 2 screen problems

[Drigby]

I've started to have a few issues with my versa 2 and I'm not sure if it's coincidence but they have been since the Spo2 clock face was installed. On several occasions the display started continuously cycling through the Spo2 metrics and only restarting the device made it stop. Then the display on the device suddenly went dim and there is a purplish hue around the edges of the watch face. And now the display is not responding to touch and won't swipe in any direction.

I have uninstalled the Spo2 clock face and restarted the device several times but it hasn't helped. It still tracks & syncs with the app and I receive notifications on it but that's all. Can the display screen be replaced?

[EdsonFitbit]

Welcome to the Fitbit Community @Drigby.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.

[Drigby]

Thank you, issue has been resolved. Great service from Fitbit.

[EdsonFitbit]

Thanks for the update and for your kind words, @Drigby.

I'm glad to hear that your issue has been resolved, thank you for letting us know.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.

[Busybakers]

Can you share how it was resolved. I had the same thing happen after installing the spo2 clockface.

[Drigby]

Unfortunately they were unable to resolve it so they replaced my device....