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Versa 2 screen stopped responding

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‎04-12-2021 06:01 - last edited on ‎04-13-2021 07:36 by Fitbit Moderator

‎04-12-2021 06:01 - last edited on ‎04-13-2021 07:36 by Fitbit Moderator

I have read the other posts regarding this problem, but mine is a bit different. Yesterday, the screen started flickering,  turning on the timer, starting exercise all by itself. Later on, I couldn't clear the reminders so I turned them off. Now I can't set the timer because the left side of the screen won't scroll. The screen stays on and blinks on and off. If I turn it off, it comes back on. I have tried to reset it. I have had it a bit more than a year. 

 

Moderator Edit: Clarified subject

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‎04-13-2021 07:36 - edited ‎04-26-2024 08:28

‎04-13-2021 07:36 - edited ‎04-26-2024 08:28

Hi there, @Yarngirl52. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already helped you with this matter. If you have any questions or concerns regarding the outcome of your issue, feel free to reply back to the last email you received from our team. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎04-13-2021 07:36 - edited ‎04-26-2024 08:28

‎04-13-2021 07:36 - edited ‎04-26-2024 08:28

Hi there, @Yarngirl52. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already helped you with this matter. If you have any questions or concerns regarding the outcome of your issue, feel free to reply back to the last email you received from our team. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-13-2021 09:16

In response to MarreFitbit

‎04-13-2021 09:16

Yes, I contacted them when the screen stopped responding completely. It went downhill quickly. The watch is out of warranty, but Customer Service was gracious to offer a 35% discount. I will place an order today because I already miss my watch.

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