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Versa 2 screen stopped working

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‎04-26-2020 16:37 - last edited on ‎07-08-2020 06:21 by Fitbit Moderator

‎04-26-2020 16:37 - last edited on ‎07-08-2020 06:21 by Fitbit Moderator

My Versa 2 stopped working, but the first to stop was the screen, it still appeared to sync the first few minutes. Then I followed the reset instructions and it never came back, and stopped syncing. 
what can I do?

 

 

Moderator edit: format

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‎07-08-2020 06:20 - last edited on ‎08-26-2024 03:36 by Fitbit Moderator

‎07-08-2020 06:20 - last edited on ‎08-26-2024 03:36 by Fitbit Moderator

Hi @JHowie, welcome to our Fitbit Community! Regarding the unresponsive screen issue that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you chat recently. Please reply to their email in case more assistance is needed.

I'll also be around if any question arises.

JuanJo | Community Moderator

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