Versa 2 screen stuck on Fitbit Logo

[SunsetRunner]

I had to turn off my Versa 2. When I held the button to turn it back on, the screen displays the logo, and it scrolls through different languages instructing me to download the app to start. Well I’ve had this since January, already had the app and this has never happened before. I can’t connect the watch to my iPhone...nothing is working. 

Moderator Edit: Clarified subject

[SteveH]

That sounds like the fitbit has become disconnected from your account for some reason. I would try reconnecting it by going through the setup process again. (is that what you mean by "I can't connect the watch"?)

From the main screen of the app, select your profile image at the top left. Then select "set up a device".

You will have lost any unsynced tracking data since the last successful sync but all your history, settings etc will be safe as they're held on the fitbit servers.

[SunsetRunner]

Thanks for the reply. I’ve tried that, this is going to have to be a tech call

[MarreFitbit · Accepted solution]

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for the details provided in your post about what happened to your Versa 2 and for your efforts in trying to fix the issue by following @SteveH's recommendation.

Please try making sure you have followed the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. I would also contact them on your behalf if necessary, just mention me and I'll move forward with the request.

I'll be around.

[SunsetRunner]

Thanks, I tried your suggestions and everything is working fine now

[MarreFitbit]

You're very welcome @SunsetRunner!  We're glad to hear that you're back in business. 

Don't hesitate to let us know if there's anything else we may do for you. Have a nice day! 

[Topmas]

Alright. I've had the same issue, but even after following your advice, it still doesn't work...

Hmm. What else can be done?

[MarreFitbit]

Hi there @Topmas, welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.