Versa 2 screen stuck on Fitbit pay

[KatieH13]

My fitbit screen will not change from my fitbit pay card. I removed the card hoping that would help but now it just says I need to set up the wallet 

I can't even see what time it is, I've held down the button on the versa 2 for 10 seconds and nothing happened. I am at a complete loss and it's been like this for 24 hours and doing my head in 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @KatieH13.

I'm sorry to hear that you've experienced difficulties with your Fitbit Versa 2. Thank you for trying to resolve them before contacting us.

In this case you can use "Suspend a card", and if this option is no longer available please select "Deactivate Fitbit Pay". If you want to add a card to Fitbit Pay in the future, you'll be able to do it. For instructions please visit this article and open the menu "How do I remove or suspend a card from Fitbit Pay?".

Whether this doesn't help, please attach an image of what is shown on your Versa 2 screen.

Hope this helps.

[KatieH13]

 

I have removed my card completely but it still shows this.  That's the only screen I'm getting unless I get a fb message they show up on it 

[EdsonFitbit]

Thanks for your response, @KatieH13.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.