Versa 2 screen stuck on Set up Wallet

[Moona58]

Hi all I hope you can help. My Versa 2 is stuck on ‘set up wallet’ screen. I can not swipe up or down. The button is not working either. Is there a way I can fix this 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Moona58, welcome to the Community Forums. I'm sorry to hear that your Versa 2's screen is stuck on "Set up Wallet", I'll be glad to help you with this. 

If you haven't done so yet, I'd recommend trying the steps below:

1. Check in the Fitbit app if your Versa 2 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. If changing the clock face doesn't work, please restart your watch by following these steps: How do I restart my Fitbit device?

If the suggestions don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'm looking forward to your response, keep me posted. 

[Nevsin]

I have restarted my Versa 2 but it is still stuck at Set up wallet. Nothing is working! Please help! Nevsin5.

[MarreFitbit]

Hi there @Nevsin, welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of all the steps you've done already, this way you can also avoid repeating yourself again. 

We hope your issue is solved soon. 

[dragonkitty66]

I've contacted fitbit about this issue... they DID NOT help. I hope that you had better luck!!!

[Mccardled]

Found out today there is a very simple solution to this problem after trying everything on the internet & Fitbit Customer service for 3 days. All you do is add a card to your wallet through your app. The card will then show up on your watch face. Go to a store and purchase something and use your watch to pay. It instantly unlocks your watch!

[KabVersa2]

I am having same issue as many others with Versa 2 that Screen is stuck on Set Up Wallet AND the side button on left side is not working. What are the options to fix this issue?    And is there a button on the back of Versa 2?  

[Mccardled]

All you do is add a credit card to your wallet through your app. The card will then show up on your watch face. Go to a store that has tap option on the credit card machine and purchase something. Use your watch to pay. It instantly unlocks your watch!

[Mccardled]

See the solution from Mccardled. It’s worked for me twice.

[Mccardled]

Add a credit card. Go to a store that has tap credit card options at check out. Use your watch to check out and your screen will unlock.

[Lackawanna]

I let my Versa 2 discharge completely, re-charged it, and the wallet thing is gone and the regular screen is back!  Yay!  BTW, I can't get the button on the side to do anything.

[doibles]

This is great if you want to use the wallet, but I'd rather not give my info to a 3rd party.