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Versa 2 screen stuck

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‎12-20-2022 07:13 - last edited on ‎12-20-2022 14:14 by Fitbit Moderator

‎12-20-2022 07:13 - last edited on ‎12-20-2022 14:14 by Fitbit Moderator

Screen stuck and cannot change 

 

Moderator Edit: Clarified subject

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‎12-20-2022 14:15 - edited ‎12-18-2023 05:37

‎12-20-2022 14:15 - edited ‎12-18-2023 05:37

Hi there, @Richn64fl. Welcome to the Community Forums. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

See you around. 

Maria | Community Moderator, Fitbit


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‎12-20-2022 15:09

‎12-20-2022 15:09

I’m having the same trouble, tried everything that Fitbit says on resetting the Versa 2. 
the screen won’t swip up, down left or right but the side button works.

any ideas anyone?

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‎12-20-2022 23:34

‎12-20-2022 23:34

In many cases, your Fitbit did not complete its boot-up processes, which may be the reason you only see the Fitbit logo on your screen. What is this? For most Fitbit watches, press and hold the side button or buttons for at least 10 seconds until the screen goes black and the Fitbit logo reappears.

 

Regards,

Will

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‎12-21-2022 19:22

In response to MarreFitbit

‎12-21-2022 19:22

Versa 2 has not been able to sync after phone update. Tech support said it's issue between fitbit and galaxy. After many tries and starting, stopping, shutting off bluetooth etc versa 2 doesn't even show time. I have the app and it keeps telling me I need to install app to continue.  FYI, my wife has the same phone and versa 2 and did the same update and has no problem. Phone is about 2 months old and versa 2 is about 2 months old. 

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‎12-24-2022 12:24

In response to Neil1981

‎12-24-2022 12:24

I have also started having this issue. I restarted my watch with the side button, made sure it has all the updates, and nothing has changed. I want to factory reset it, but I am not sure how. 

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