Versa 2 screen too dim

[BGASU]

Everything is working except visibility of clock face.  I've tried to follow directions but the app's sunrise icon doesn't respond.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @BGASU. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 2 is not working properly. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried the following steps: 

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.