Versa 2 screen unresponsive

[Charity.Norman]

I’ve had my Versa 2 for a few months and the screen has become unresponsive about half of the time—display won’t turn on or won’t respond to touch. I’ve reset it several times and have disconnected/reconnected to my phone, and no luck. I’ve seen others with similar problems but never seen any resolution. Any recommendations?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Charity.Norman, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the screen issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.
• Set up your watch from scratch
• Finally, monitor your Versa 2 screen and see if the issue gets fixed.

Keep me posted on the outcome.