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Versa 2 screen unresponsive

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‎06-28-2022 21:45 - last edited on ‎06-29-2022 15:43 by Fitbit Moderator

‎06-28-2022 21:45 - last edited on ‎06-29-2022 15:43 by Fitbit Moderator

Yesterday my Versa 2 began buzzing and telling me that it was locked and to unlock with my phone. I did that and then conducted a hard reset.

 

My Versa 2 screen is now very unresponsive. 

 

Moderator edit: word choice

Moderator edit: updated subject for clarity

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‎06-29-2022 15:42

‎06-29-2022 15:42

Welcome to the Fitbit Community, @SunsetRunner.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the time you spent trying to get them resolved.

 

Please restart your Watch by following these instructions.

 

In addition, you can change the clock face on your Fitbit device by following these steps.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Hope this helps.

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