06-28-2022 14:31
06-28-2022 14:31
Hi. My versa died while i was wearing it. I got home plugged it in and it showed the battery charging. When I went back the screen was blank and now it won’t charge at all.
06-28-2022 15:09
06-28-2022 15:09
Hello @Mmarchitto
Although you described your Versa as dead can you try to restart your Versa. Just hold down the button until you see the Fitbit Logo. It’s certainly worth a try. If your Versa continues to be completely unresponsive I’d suggest calling Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US.
I’m hopeful a restart will help but if not hopefully Fitbit Customer Service can get things sorted out quickly.
06-29-2022 06:00
06-29-2022 06:00
Hi. Thanks for responding. I did try to restart and it did not work. I will reach out to customer service. Thanks.
06-29-2022 13:47
06-29-2022 13:47
I was hoping a restart might work @Mmarchitto but a total unresponsive Versa definitely needs Fitbit Customer Service attention. I’m hoping they get things sorted out for you quickly. 😉