Just chatted with customer service. Followed the same steps again - change the clock face and hold the button down. It didn't work and they confirmed that it is toast. I have been using Fitbits since 2014 and I think it is time for me to start researching other options. I believe I have only had this one for a little over a year. I don't wear it in the shower and never get it wet. I don't understand why they don't last very long. Overall my experience has been very disappointing and the amount of money I have spent getting a new Fitbit every other year or so is crazy. They did offer me a discount on a new Fitbit but I am not sure I want to try again.
