Versa 2 screen very dim

[danielttt]

Since owning the Versa 2 for 2 weeks, when I'm outside the screen is very dim and unreadable. I have looked at sleep mode/auto dim settings- Max normal and Dim nothing fixes this. Can the auto light adjustment be turned off and I manually control my Versa 2 brightness settings? it really is impacting my experience and use of the smart watch. 

Moderator edit: subject for clarity

[Heather-S · Accepted solution]

@danielttt Have you tried restarting your Versa? Hold down the button on the left for 7+ seconds. See if that fixes it. My screen is easily readable outside and it’s set to normal. 

[danielttt]

@Heather-S, Thank you for your reply, Yes i have tried this multiple times. I researched possible fixes and so far nothing fixes the Dimness issue while outside. My Wife also has the exact same Versa 2 and hers does not Dim at all when outside. I checked we had the same settings on Auto Brightness/ sleep mode etc and still my Versa 2 is pretty much unreadable when outside. My none technical opinion is- the sensor which dictates the light level is too sensitive and reducing the screen brightness level too much. 

Unless anyone from Fitbit Tech team can advise an alternative solution?

Thanks again @Heather-S 

[Heather-S]

@danielttt Sorry to hear restarting didn’t work. I have flagged a moderator to come assist and open a support ticket for you. Best of luck!

[danielttt]

Thank you again @Heather-S much appreciated, have a great Saturday. Hopefully the moderator can assist this glitch in what seems to be a great product overall. 

[AlejandraFitbit]

Welcome to the Community, @danielttt and @Heather-S, thanks for the input.

I appreciate all the efforts in trying to fix this brightness issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[danielttt]

Thank you Alejandra- 

I appreciate your support. 

[SunsetRunner]

Hello,

I'd like to join the conversation because i've got the same problem. My fitbit versa 2 is very dim, while my mom's work flawlessly. I'm thinking this is a hardware problem, actually. It seems the light sensor is bad.

Have you got any news about your watch? Is there a software update that fixes it?

I've been using my cellphone to check the time when I'm outside because the watch on my wrist is bad.

[dnw2001]

Same issue with my new Versa2. Was fine then all dim/grey today. My settings for brightness do not have an auto feature, just dim bright and normal. It was a gift, must I return?

[danielttt]

Hi, 
Unfortunately the short answer is return the watch, I tried with Fitbit tech team even being escalated through their support team an no one could resolve. I returned my versa back to the retailer it was purchased from as it was only a month old. I explained the issue and showed my many emails with trying to resolve with Fitbit and they swapped it for a new versa. This one, like my wife’s works perfectly. I personally think there is an issue with the light sensor on some of the watches but Fitbit don’t want to admit this for a product recall?? 
Hope this helps. 
Danny 


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[cmcpha01]

+1 for this issue - happening to me too. Can’t read the screen in sunlight, tried waiting for the sensor to wake up and brighten the screen - nothing happens. Check it again in 5 mins and viola, the screen is now suddenly bright.

Fitbit, any official stance on this? 

[danielttt]

Hi, 
Unfortunately the short answer is return the watch, I tried with Fitbit tech team even being escalated through their support team an no one could resolve. I returned my versa back to the retailer it was purchased from as it was only a month old. I explained the issue and showed my many emails with trying to resolve with Fitbit and they swapped it for a new versa. This one, like my wife’s works perfectly. I personally think there is an issue with the light sensor on some of the watches but Fitbit don’t want to admit this for a product recall?? 
Hope this helps.
Danny 

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[dnw2001]

Thx for reply, after research came to same conclusion, returned and am now
waiting on new one to arrive. Thanks again!
Dave

[nonn]

Take it out of sleep mode

[cmcpha01]

Appreciate the suggestion, but sleep mode is not on and not the cause of this issue.

I'm into my 4th chat with fitbit now, and have just sent through photos of the issue - even with brightness set to max the display shows like this:

You can see the display is on, it's just incredibly dim. It's as though the brightness detector is doing the opposite of what it's meant to - dimming the screen in bright light.

Hopefully I get the green light from fitbit to return this one soon and get a replacement.

[yo_marc]

I have the same problem as cmcpha01.   The screen is unreadble outside in bright light, and I agree - it seems like the sensor is doing the opposite of what it should be doing, and dimming the screen further.

Auto-dim works fine indoors and in the dark.  Just not outdoors.  Frustrating.

[yo_marc]

I just realized this is a 'Versa 2' thread -- I have a 'Versa 1'.  It's been working fine for about a year - this problem just popped up recently.  Perhaps the last firmware update.

[cmcpha01]

I feel your frustration! After sending through the photos to fitbit they’re replacing my versa 2, so seems to be the best course of action if you have this issue.

[Chloe121]

Versa2 dim problem I have it to,and absolutely no one will help me I have emailed texted did community post and did messenger with Fitbit, they will NOT do anything to help there customers, they will send you a refurbished one that is also damaged,and there update is what happened to mine.I have nothing good to say about this company anymore and back when I started with there alta and then the versa it was great, but did an update and my fitbit went down,sent me 2 refurbished ones and both JUNK!!!!but they keep giving me the run around,even asked for a supervisor but would not give me one,choose another company that cares about there customers,fitbit DOES NOT!!!!!!

[danielttt]

Wow not great customer services- 
I now actually have got rid of my versa2 and exchanged it for a galaxy smart watch. 
I was passed up many escalation persons in Fitbit tech support and no one was willing to admit this was a sensor issue. 
So as my Fitbit was under 12 months old- I took it back to the shop I purchased it from and explained the sensor is broken, and I consulted Fitbit tech- who could jot fix it remotely. The store very easily accepted my storey and let me exchange the value of the Fitbit to an alternative smart watch. And can I say the galaxy smart watch is doing me proud, with more apps ( even as an iPhone user) connects to everything!! 
Good luck 


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