Versa 2 screen went blank

[Nicolek612]

My Versa 2 screen went black and the charge went from 36% to 7% in an hour.  I can still swipe and see the other options, but the clock face won’t show at all.  It also won’t sync into the app.  I’ve only had it for 2 months.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Nicolek612, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's recent behavior. I'll be glad to help you with this. 

While reading your post I was wondering if your Versa 2 vibrates when you connect it to the charger? If it's not, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Once your watch's screen is back to normal, please see how the battery life is doing. If you still notice that the battery is draining faster than expected, see: Can I extend my Fitbit device's battery life?