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Versa 2 screen went blank

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‎02-04-2021 10:57 - last edited on ‎02-05-2021 05:44 by Moderator Alum

‎02-04-2021 10:57 - last edited on ‎02-05-2021 05:44 by Moderator Alum

Stopped working,  screen went blank and there's a white line across the screen. It's saying i need an app but i have one and that is not connecting to Bluetooth which it is connected to. What is going on?

 

 


Moderator edit: subject updated for clarity

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‎02-05-2021 05:46 - last edited on ‎12-20-2024 08:29 by Fitbit Moderator

‎02-05-2021 05:46 - last edited on ‎12-20-2024 08:29 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums @Momonthego.  

Thank you for all the information that you've provided regarding the inconvenience you've been experiencing with your Charge 3. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Have a nice day. 

Davide | Italian and English Community Moderator, Fitbit


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