Versa 2 screen will not turn on

[Ttillman]

Hello, 

My Fitbit versa 2 screen won't come on. It completely black. However it does still display text messages and I can see them whenever they come in. I have tried holding the button down and still nothing. It's not even a year old yet. I purchased it mid December of 2019. Please help!

Moderator edit: format

[JuanJoFitbit]

Hi @Ttillman, welcome to our Fitbit Community! Regarding the screen issues that your Versa 2 experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[MH1974]

Same thing happened to me yesterday. I got mine for Christmas 2019. I push the button on the side and it vibrates, then displays my auto-pay to hold next to a reader, that is all.  My last Fitbit lasted me more than 4 years.

[JuanJoFitbit]

Hi @MH1974, thank you for joining us in this thread. Regarding the display issues that your Versa 2 has experienced, I got in touch with our Customer Service department and told me that they took care of your case via chat. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.