Versa 2 screen won't respond

[Leahkirbz]

I’ve had my FitBit versa 2 for about a month, it was working perfectly fine up until a few weeks ago where the screen went black and there was no sign of life from the FitBit, I’ve tried troubleshooting and contacting people from FitBit on multiple occasions and I’m still having no luck with my FitBit. Is there anything else I can try? 

Moderator Edit: Personal info removed

[NellyG]

Hi @Leahkirbz If Customer Support weren't able to help you, then there is nothing else to try, I'm afraid. Sorry

[MarreFitbit]

Hi there @Leahkirbz, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As you were told during your Chat with our Support Team, note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Versa 2's issue.

Have a nice day!

[Leahkirbz]

Hi MarreFitbit,

It's now been several weeks since your reply and l haven't heard from anyone, l am really concerned as the VERSA 2 was a Christmas present for me to use for my course at University which started two weeks ago. Is it possible to know what's happening? Yours faithfully  Leah

[MarreFitbit]

@Leahkirbz We're sorry for the delay, due to recent events affecting our operations, support options are limited and wait times are longer than usual. However, we've reached out to our Support Team and asked them to review your case as soon as possible. Stay tuned to your inbox!