Versa 2 won't sync

[SunsetRunner]

Has anything else changed for the watches? Mine still can't sync I did everything right. I have to keep installing over and over again just for it to work. What is going on 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I'm not quite sure if you're having syncing issues or cannot change the clock faces? 

If you're having syncing difficulties, please follow the troubleshooting steps provided here Why won't my Fitbit device sync?

As for the clock faces/apps, if they're not downloading, try the following steps:

1. Make sure mobile app and Firmware version are up-to-date.
2. Restart your Versa 2. 
3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

Hope that helps. 

[SunsetRunner]

Yea all that doesn't work... An I'm tired of restarting my phone. Turning my watch on and off. Taking the app off my phone and installing it again. Doing all the blue tooth tricks.... It gets annoying and frustrating. What's really going on with this watch and app?

I didn't mean to press the best answered button I tried to not click it 

[MarreFitbit]

@SunsetRunner I understand how frustrating this can be. Thanks for confirming that you've tried those steps already. 

Would you mind answering my question so I can better assist you? Is it a syncing issue or the clock face/app won't load?

I unmarked the previous post as the Best Answer. 

Catch you later. 

[SunsetRunner]

It's just a syncing issue. The face is fine

[MarreFitbit]

@SunsetRunner Thanks for your reply!

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, try the following:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 2 once again.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 2

Hope that helps. 

[Cassie1976]

I am having same issues says app needed on my Bluetooth I have tried everything mentioned multiple times! I have a galaxy S10 phone. This is beyond frustrating!

[SunsetRunner]

It didn't.. And I've done that before.. And I woukd get that message that you need that app in order to use this.. 

[Sarto]

My Versa 2 wouldnt sync either so I called support.  They basically walked me through the steps available online.  Wouldn’t work, told me my device was over the warranty period and sent me an email with a discount code of 30 percent.  So I contacted support online.  They again told me to uninstall app, reinstall.  Turn off Versa, turn off phone, turn off Bluetooth, remove all other devices attached to Bluetooth etc.  Still no go.  So they told me to reset Versa to factory settings.  Which I did.  So now all I have is the Fitbit logo on the face.  It will no longer pair with my iPhone.  Support assigned me a case number and told me someone would be assigned.  I waited almost 2 weeks and finally someone contacted me by email and in the email was the link back to the help page online to add device.  This was what I waited for, for two weeks!   I try to add add the device and it comes to the enter 4 digit code but code doesn’t appear on Versa.  So I followed the steps again 4 times.  I tried to pair it with my iPad instead of my phone, same issue.  I tried to pair with my husbands phone which is a Samsung.  Same issue.  I advised support that their instructions didnt work.  So I now get an email offering a 35% discount which is only good for 30 days.    My device is Only 15 months old.  It appears that this syncing issue is common. So I now have an expensive device that is useless only pulsing the Fitbit logo.  I am very frustrated with the customer service.

[SunsetRunner]

I'm frustrated that we spend our money on a watch that doesn't work. Please just give us our money back or offer a better product with no charge because this is ridiculous. I am doing everything they are saying. 

[MarreFitbit · Accepted solution]

@Cassie1976 @SunsetRunner Thanks for following the steps I've provided above. At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself one more time. We hope your issue is solved soon.

Hi @Cassie1976, welcome on board. We understand where your concern is coming from. We‘re taking into consideration your comments and sentiments with regards to our products and services. We also apologize for the delay in getting a reply from our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

Keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our team again or you can check our warranty policies (fitbit.com/legal/returns-and-warranty) for a better understanding of the information that was provided to you.