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Versa 2 screen won't respond

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‎03-25-2022 17:18 - last edited on ‎03-26-2022 15:09 by Fitbit Moderator

‎03-25-2022 17:18 - last edited on ‎03-26-2022 15:09 by Fitbit Moderator

My Versa 2 still records everything, and syncs with the app. I was even able to download the recent update. But out of nowhere this morning, the screen just stopped lighting up. I'm still getting updates throughout the day through vibration notifications. 

I've tried to "restart" it but it won't respond to the restart. I press the button for more than 10sec and nothing changes. 

The live chat function on the support page is down. 

What can be done about this?

 

Moderator Edit: Clarified subject

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‎03-26-2022 15:11 - edited ‎03-05-2024 06:45

‎03-26-2022 15:11 - edited ‎03-05-2024 06:45

Hi there, @Anathehated. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you did manage to get in touch with our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, please feel free to reply back to the last email you received from our team so they can continue assisting you.

Maria | Community Moderator, Fitbit


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