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Versa 2 screen won't respond

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‎08-26-2024 11:12 - last edited on ‎08-27-2024 10:02 by Fitbit Moderator

‎08-26-2024 11:12 - last edited on ‎08-27-2024 10:02 by Fitbit Moderator

Versa 2 does not respond to touch. It is frozen on the home screen. I have restarted multiple times and still does not work. The device does sync on occasion.

What can I do to rectify this?

Moderator Edit: Clarified subject

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‎08-28-2024 09:52

‎08-28-2024 09:52

@Soso23 Hey there, welcome to the community.

Thanks for troubleshooting your Versa 2 with the steps that were shared on your post, It seems odd that even after restarting your device you're still experiencing this display issue.

That said, I'd like to recommend you to try to change the clock face. You can find the instructions here.

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