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Versa 2 screen won't swipe down

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‎01-17-2023 02:42 - last edited on ‎01-17-2023 04:10 by Fitbit Moderator

‎01-17-2023 02:42 - last edited on ‎01-17-2023 04:10 by Fitbit Moderator

My versa 2 appears to have developed an issue with the touchscreen functionality.

It is sensitive to movement i.e. lights up when I raise it etc, however the swiping function appears to be operating oddly.

I can swipe right to left, but this will only work once, then when I try to move over to the next screen it will only open the apps that are already on that screen and not go further.

I cannot swipe down to the notification centre at all. 

 

The device is fully up to date with software updates and it has recently been synced to my phone.

I have tried restarting the device and I have tried installing a new watch screen. I have contacted the live chat support and these were the 2 things that were suggested to try. They are going away to have a look into it further.

 

Any other suggestions?

Thank you x

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-17-2023 04:12 - edited ‎12-12-2023 10:00

‎01-17-2023 04:12 - edited ‎12-12-2023 10:00

Hi there, @Naomijane86. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

See you around. 

Maria | Community Moderator, Fitbit


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‎01-17-2023 23:05 - edited ‎01-17-2023 23:23

In response to MarreFitbit

‎01-17-2023 23:05 - edited ‎01-17-2023 23:23

Hi @MarreFitbit - The support team have responded and just offered me money off a new one. I didn’t particularly want to buy a new one right now, I cannot afford it. Is there really nothing else that can be done!? The watch hasn’t been damaged in any way, the swipe to the left is working which tells me it is not a whole screen fault. This appears to be a bug or a glitch in the software perhaps!? Can this not be looked into? Looking at the forum and all over the internet there are reports of this happening after the last update. Fitbit haven’t even acknowledged that this is an issue, or released a new update to fix it. It seems a little bit convenient that it is not even bothering to be fixed and we are expected to just buy a new one!? That’s really terrible service. 

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