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Versa 2 screen won't swipe

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‎01-03-2020 19:52 - last edited on ‎01-04-2020 04:27 by Fitbit Moderator

‎01-03-2020 19:52 - last edited on ‎01-04-2020 04:27 by Fitbit Moderator

I've had it for 5 days and it has only worked for one...how do I return?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-04-2020 04:26

‎01-04-2020 04:26

@Debbye05, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 stopped swiping. I totally understand how you feel about this.

 

I would like to help you in order to turn the bad experience into a good experience. If you would like to give your watch another chance, please try the following troubleshooting steps:

 

- Please restart your watch as described in this help article.

- After this, change the clock face to one developed by Fitbit, not a third party clock face and see if it swipes properly.

 

If you would like to return your watch, let me know and I'll assist you accordingly.

 

Keep me posted.

JuanJo | Community Moderator

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‎01-04-2020 10:07

In response to JuanJoFitbit

‎01-04-2020 10:07

It didn't help...this thing is defective and I'm not happy at all!

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‎01-04-2020 10:07

In response to JuanJoFitbit

‎01-04-2020 10:07

Didn't helpSent via the Samsung Galaxy S10+, an AT&T 5G Evolution capable smartphone
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