01-03-2020
19:52
- last edited on
01-04-2020
04:27
by
JuanJoFitbit
01-03-2020
19:52
- last edited on
01-04-2020
04:27
by
JuanJoFitbit
I've had it for 5 days and it has only worked for one...how do I return?
Moderator edit: updated subject for clarity
01-04-2020 04:26
01-04-2020 04:26
@Debbye05, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 stopped swiping. I totally understand how you feel about this.
I would like to help you in order to turn the bad experience into a good experience. If you would like to give your watch another chance, please try the following troubleshooting steps:
- Please restart your watch as described in this help article.
- After this, change the clock face to one developed by Fitbit, not a third party clock face and see if it swipes properly.
If you would like to return your watch, let me know and I'll assist you accordingly.
Keep me posted.
01-04-2020 10:07
01-04-2020 10:07
It didn't help...this thing is defective and I'm not happy at all!
01-04-2020 10:07
01-04-2020 10:07