01-03-2020
19:52
- last edited on
01-04-2020
04:27
by
JuanJoFitbit
01-03-2020
19:52
- last edited on
01-04-2020
04:27
by
JuanJoFitbit
I've had it for 5 days and it has only worked for one...how do I return?
Moderator edit: updated subject for clarity
01-04-2020 04:26
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
01-04-2020 04:26
@Debbye05, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 stopped swiping. I totally understand how you feel about this.
I would like to help you in order to turn the bad experience into a good experience. If you would like to give your watch another chance, please try the following troubleshooting steps:
- Please restart your watch as described in this help article.
- After this, change the clock face to one developed by Fitbit, not a third party clock face and see if it swipes properly.
If you would like to return your watch, let me know and I'll assist you accordingly.
Keep me posted.
Best Answer01-04-2020 10:07
01-04-2020 10:07
It didn't help...this thing is defective and I'm not happy at all!
Best Answer01-04-2020 10:07
01-04-2020 10:07
Best Answer