help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen won't swipe

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-04-2021 09:29 - last edited on ‎11-04-2021 11:47 by Fitbit Moderator

‎11-04-2021 09:29 - last edited on ‎11-04-2021 11:47 by Fitbit Moderator

versa screen in locker in to source screen and can’t swipe down  

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-04-2021 11:50 - edited ‎09-14-2023 09:52

‎11-04-2021 11:50 - edited ‎09-14-2023 09:52

Hi there, @Januarygirl. Welcome to the Community Forums. 

To better assist you, would you mind clarifying if your Versa 2 is stuck on a screen that says "Unlock with Your Phone" or the screen isn't responding at all?

If it's the first one, please see How do I unlock my Fitbit device with my phone?

If it's the second one,  please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎11-04-2021 11:50 - edited ‎09-14-2023 09:52

‎11-04-2021 11:50 - edited ‎09-14-2023 09:52

Hi there, @Januarygirl. Welcome to the Community Forums. 

To better assist you, would you mind clarifying if your Versa 2 is stuck on a screen that says "Unlock with Your Phone" or the screen isn't responding at all?

If it's the first one, please see How do I unlock my Fitbit device with my phone?

If it's the second one,  please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes