help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen won't swipe

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-26-2022 14:26 - last edited on ‎09-27-2022 06:16 by Fitbit Moderator

‎09-26-2022 14:26 - last edited on ‎09-27-2022 06:16 by Fitbit Moderator

My FitBit is a little over a year old and has quit scrolling. I’ve rebooted it many times and updated the most recent update and none of this fixes the problem. Is there a fix or is this broken? 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
6 REPLIES 6

‎09-27-2022 01:29

‎09-27-2022 01:29

Been having the same problem with my versa2 for the last 2 days! Reset multiple times, and even did “forget this device,” literally just upgraded 72.1.23 yesterday. Maybe a glitch? 

Best Answer
0 Votes

‎09-27-2022 06:20 - edited ‎11-21-2023 05:57

In response to Afuges

‎09-27-2022 06:20 - edited ‎11-21-2023 05:57

Hi there, @Dennavs @Afuges. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 devices before reaching out. I understand where your concerns are coming from. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

@Dennavs On a side note, please make sure that your Versa 2 has been properly updated to version 72.1.23. To do so, in the Fitbit app, tap the Today tab > your profile picture > your device image. The firmware version number appears under your device's name. For more information, see How do I update my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-27-2022 06:42 - edited ‎10-07-2022 12:00

In response to MarreFitbit

‎09-27-2022 06:42 - edited ‎10-07-2022 12:00

Thanks for these suggestions but, sadly, none worked. I changed the clock face, restarted it, and checked that the current version is installed. It still won’t scroll. Any other thoughts? I hate to have to replace it when it works fine otherwise but I use all the features provided by the scroll!  @MarreFitbit

 

Best Answer
0 Votes

‎10-05-2022 19:04 - edited ‎10-07-2022 12:01

In response to MarreFitbit

‎10-05-2022 19:04 - edited ‎10-07-2022 12:01

Since this can’t be resolved by any of the suggestions mentioned, can I trade this one in for a prorated rate new one? I use the functions on the other side of the swipe. @MarreFitbit

 

Best Answer

‎10-06-2022 06:51

In response to MarreFitbit

‎10-06-2022 06:51

Hello,

 

i have the same issue with two fitbit versa 2 and yes i did aprox 15 reboot. Tried several original fitbit watch faces and also there current firmware. 

as you see there are many maaany people with the same issue so please come up with a real solution. Or offer us a replacement!

 

Best Answer

‎10-06-2022 10:03

In response to Muro26

‎10-06-2022 10:03

Hey! Soooo my Versa 2 is doing the exact same thing!!!!! It's frozen, I have done alllllll the trouble shooting updates and more nothing! It was on charger took it off and now boom, it won't work and it's fully charged! Screen won't scroll, nothing. And I need my screen brightness adjusted.  I always have it to normal well somehow on the charger it changed to Dim and I can barely see the time!!!! It's beyond frustrating!!!! 

Best Answer