Versa 2 screen won't turn on

[Zutley]

My versa 2 suddenly won't turn on. My app says it has a charge but the screen won't turn on at all, even when I place it in the charger. It doesn't vibrate when being placed in the charger either. The HR light on the back isn't on.

I have already tried to restart it by holding down the left button for 10 seconds. It didn't work.

There is an update available but I don't update since the device isn't on and isn't being recognized by my phone.

What else can I do or is it just dead? Its only 5 months old.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Zutley, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's screen behavior. Thanks for taking the time to troubleshoot your watch prior to posting here, I'll be glad to help you. 

Since the steps you've tried didn't work, I recommend doing a factory reset: 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

I'll be around if you need further assistance.

[Zutley]

I've been trying this step for several days now and it still doesn't work

[MarreFitbit]

Hello @Zutley, thanks for getting back. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[Zutley]

Thank you very much

[MarreFitbit]

Hey @Zutley, you're very welcome. 😉

I'll be around if there's anything else I may do for you in the meantime. Have a nice day! 

[Missys455]

What’s a back button?

[MarreFitbit]

Hello there @Missys455, thanks for stopping by. The back button is the only button on the left side of your Versa. For an image and description of the functionality of the buttons, see the Versa manual page. 19, click here to check it out. 

Let me know if you have any questions present. 

[Andrea3019]

I have the fitbit versa and it won't turn on either. I've tried the recommendations on this post. Please let me know if there is a solution. Thank you!

Moderator Edit: Formatting

[MarreFitbit]

Hello there @Andrea3019, welcome on board. I appreciate you've taken the time to follow the tips and recommendations I provided. I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.