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Versa 2 screen won't work properly

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‎06-02-2020 13:46 - last edited on ‎06-15-2020 06:13 by Fitbit Moderator

‎06-02-2020 13:46 - last edited on ‎06-15-2020 06:13 by Fitbit Moderator

I got my Versa 2 FitBit yesterday and when tapping the screen it only lights up/works 20% of the time. I have restarted it, it is NOT on do not disturb or sleep mode and I still have this issue. Is anybody else dealing with the same thing? It should light light up when I tap/double tap the screen 100% of the time yet only works very rarely.

 

I can't even email them to try and get support. Very frustrating as this is a brand new watch.

 

 

Moderator edit: updated subject for clarity

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‎06-15-2020 06:12

‎06-15-2020 06:12

Hi @N-Ikki, welcome to our Fitbit Community! Regarding the screen issue that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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